Aftersales Services

Longterm Success Through Service

With our first class products, we ensure the success of our customers as well as our own success.

• • Field-Service
  • Hotline
  • Remote Service-Support
  • Spare Part Management
  • Tooling Restock Agreements
  • Training

• Prototyping
• Overhauls

Our Sales & Service Coordination Center is located in Michigan. We support and service all product lines sold in North America.

Phone support is available 24/7 through our Hotline Number (+1) 248.217.1945

Most of our machinery is equipped with modems that facilitate remote service directly through our Manufacturer Headquarters. After standard online Diagnosis we determine an action plan, the majority of issues can be resolved quickly without intervention. We have two service engineers available but also a large backup by our Manufacturer Headquarters which have global Service Specialist.

The specification of the components built in the machine and review of the spare and wear part list is part of our project management. We provide local sourcing information and stock specific wear part items.

Case by case we offer training and PM-Services, also process development and overhaul projects.